After two years he left to become a senior quality engineer for The … CROSBY: It goes back to how people think about quality.

Here's an encomium from W. Noel Haskins-Hafer, a teacher of quality improvement: 'He was one of the warmest and most focused people I ever had the pleasure to meet and his common-sense approach will be missed by many.' Crosby originated the concept of zero defects. Quality is conformance to carefully thought-out requirements. His father induced him to study pediatrics, although he never graduated. Phil Crosby died in August, 2001, but his legacy will live on in better quality in thousands of organizations. Philip Crosby (Philip Bayard Crosby; 18 June 1926 – 18 August 2001) was a businessman and author and is recognized as an influential quality guru. > Philip Crosby is a noted quality professional, author, and consultant who is widely known for promoting the concept of “zero defects” and for attempting to define quality from the viewpoint of conformance to requirements. To make some money, Crosby starts working in […]

He was born in West Virginia in 1926. Management is committed to quality – and this is clear to all: Clarify where management stands on …

He graduated from Western Reserve University and rendered service in the Navy […] Conventionally, quality is always looked at as goodness, as gold-plating. Crosby was born in West Virginia in 1926.

He has authored many books, including Quality is free, Quality without tears, Let’s talk Quality and Leading: The art of becoming an executive. But you can't manage with goodness as your definition of quality. A graduate of Western Reserve University, he saw service in the navy during World War II and again during the Korean War, in-between he completed a degree at Ohio College of Podiatric Medicine.He started his working life on the assembly line in 1952 at Crosley Corporation, later moving on to Bendix Corporation in 1955. Quality is viewed as an expense, a trade-off, something that you have to spend money on. Crosby also founded Philip Crosby Associates Inc. and the Quality College.

Philip Crosby Biography Philip Bayard “Phil” Crosby (June 18, 1926 – August 18, 2001) was a businessman and author who contributed to management theory and quality management practices. Phillip Lang Crosby (July 13, 1934 – January 13, 2004) was an American actor and singer.He was one of the four sons of Bing Crosby and Dixie Lee; the others were his older brother Gary, his twin brother Dennis, and his younger brother Lindsay.Phillip began his … His birthplace was in Wheeling, West Virginia, United States.