Why would mail get lost? So you’re still waiting for your USPS lost package or mail, now what? Find more solutions for mail issues with USPS FAQs If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. While most of that mail will arrive safely to its intended destination, inevitably, some packages get lost in transit.

0. If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim. Please Help . Close. I want to thank Sarah and Kyle from customer service for their good will and professionalism after I contacted them. Sometimes just contacting USPS and beginning a missing mail search is enough to dislodge the package from wherever it sits. Somehow, it ended in in Virginia or something. In just one hour, the US Postal Service processes an average of 20.2 million mailpieces.

Claims for Loss or Damage. Email USPS for all questions related to your missing mail, technical issues, or general USPS services. I did contact customer service and gave them my info and they agreed to a refund because I did send the packages back on time but they were lost and finally returned 7 months later, which was not under my control. Tracking showed that since June 21 it had been "in transit to next destination" I filed a report and told her I would let her know what I heard. However, there is no guarantee that you will retrieve your lost mail or package in the end. The package was dropped off at my local USPS office on the morning of Saturday, 03 Aug. I paid for and printed my label at home on Friday, 02 Aug. First class mail, no insurance, it was only $20 for curl cream. What to do if your USPS package is lost. Luckily, there are a few steps you can take to try and recover your mail.

For the first time, a package has been lost by USPS and I need some help moving forward. USPS lost package and customer is blaming me! USPS did this to me back in the summer with a first class package going from California to Ohio.

I shipped an order on June 17. On July 1 I got a message from customer that order hadn't yet arrived.

I dropped off two packages at the same time. I ended up re-making the order and re-shipping, only for the customer to end up getting both packages on the same day. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Please Help. In a year, that adds up to more than 146 billion mail items sent through the USPS. Posted by 6 hours ago.